Purpose
This Non-Return Policy explains WE Automation’s rules for returns, refunds, and replacements for software and hardware sold, licensed, or provided by WE Automation. It is designed to protect the company while making clear the limited remedies available to customers.
Scope
Applies to: All software products, software licenses, digital services, firmware, and physical hardware devices sold, shipped, delivered, or otherwise provided by WE Automation.
Does not create: Any new warranties beyond those expressly stated in a separate written agreement or manufacturer warranty.
No Returns or Exchanges for Software and Hardware
- No returns: WE Automation does not accept returns of software, software licenses, digital services, or hardware for refund or exchange.
- No refunds: Payments for software, licenses, subscriptions, and hardware are non-refundable except as expressly set out in this policy or a separate written agreement signed by an authorized WE Automation representative.
- No credit or replacement: WE Automation will not issue store credit, replacements, or exchanges for returned software or hardware unless an exception below applies.
Limited Exceptions and Remedies
WE Automation may, at its sole discretion, provide remedies in the following limited circumstances only:
- Manufacturer defect or DOA hardware: If hardware is received dead on arrival or has a verified manufacturer defect, WE Automation will coordinate a return or replacement through the manufacturer’s warranty or an RMA process if applicable.
- Material software defect: If licensed software contains a material defect that prevents use as described in the applicable documentation, WE Automation will use commercially reasonable efforts to provide a fix, patch, workaround, or replacement release. If WE Automation cannot remedy the defect within a commercially reasonable time, a limited refund or credit may be considered only where a written agreement or law requires it.
- Time limits: Any request invoking an exception must be submitted in writing within 14 calendar days of delivery for hardware or within 30 calendar days of initial delivery or activation for software, unless a different period is specified in a separate agreement.
Required Process for Exceptions (RMA and Support)
To request review under an exception, the customer must:
- Submit a support ticket or email WE Automation Support with order number, product serial number (for hardware), license key or account identifier (for software), a detailed description of the issue, and supporting evidence (photos, logs, error messages).
- Follow instructions for diagnostics, troubleshooting, and return shipping if an RMA is authorized. Unauthorized returns will be refused.
- Obtain an RMA authorization before shipping any hardware; WE Automation is not responsible for items shipped without prior authorization.
Warranty, Repairs, and Third-Party Components
- Manufacturer warranties: Hardware may be covered by third-party manufacturer warranties; WE Automation will assist in facilitating warranty claims but is not the manufacturer.
- Software updates and support: Software maintenance, updates, and support are governed by the applicable license agreement or support contract.
- Third-party components: Items that include third-party hardware or software are subject to the third party’s return and warranty policies.
Limitation of Liability and Remedies
- Exclusive remedies: Except as required by law or expressly provided in a written agreement, the remedies described in this policy are the customer’s sole and exclusive remedies for any claim related to software or hardware.
- Limitation of liability: WE Automation’s liability for any claim related to returned or non-returnable products is limited to the amount actually paid by the customer for the affected product, to the extent permitted by law.
No Waiver of Rights
This policy does not waive or limit any rights WE Automation may have under contract, statute, or equity to refuse returns, recover costs, or pursue remedies for misuse, fraud, or breach of agreement.
How to Contact Support
To request review under this policy or to open a support ticket, contact WE Automation Support via the company’s standard support channels or the contact information provided at purchase.
Governing Law and Severability
This policy is governed by the laws specified in the customer’s purchase agreement. If any provision of this policy is found invalid or unenforceable, the remaining provisions remain in full force.
Effective Date and Changes
May 08, 2026
This policy is effective as of the date of issuance and may be updated by WE Automation from time to time. Updated versions will be posted to WE Automation’s official channels.
